Frequently Asked Questions
1. Why MarvelBet?
MarvelBet is the leading online betting site in India which offers a wide range of world class gaming products to its players. As India’s most trusted brand, MarvelBet’s player will receive: Signup bonus (no deposit required!) Unlimited deposit bonus Unlimited cashback, redemptions & rewards Speedy deposit & withdrawal 24/7 world class customer service
2. What type of games does MarvelBet offer?
MarvelBet offers a wide range of world class gaming products. At MarvelBet, you will find: Popular live dealer casino games like Roulette, Baccarat, AndarBahar, Dragon Tiger and Sic Bo Sports betting Progressive slots games A wide selection of classic and video slots The best table games like blackjack and pokers E-Games
3. Can I play MarvelBet games for free?
Yes. Most our games offer a free-play mode.
4. Is MarvelBet licensed to offer online casino?
MarvelBet is licensed and regulated by the Curacao authority.
5. My game is not loading. What to do?
Player can clear browser cache, cookies and restart the internet browser.
6. Where can I find information about the affiliate program?
All information related to our affiliate program and respective contacts can be found on the MarvelBet Affiliate Program page.
7. What happens if I lose my internet connection while playing a game?
All the games rounds are logged and successful bets will still be valid. For more information, please read MarvelBet’s disconnection policy
8. Where can I quick search for my favorite games?
Login to your account and tick the heart icon in any of your favorite games. Your favorite game will appear under Favorite Section.
9. An error or other technical issue occurred in a game while playing. What can I do?
Please contact our Customer Service and provide the following information: Game/Game ID Exact/Approximate time when the game was played Stake amount and account balance before and after the game Error message received or explanation of the issue (if possible, provide a screenshot)
10.Can I play multiple games at the same time?
11. The video stream keeps freezing. What to do?
We advised you to close other running programs. Reduce the screen resolution or resize the browser.
12. What happens if the live dealer makes a mistake?
In an event of a dealer error, the game round will be temporarily paused while the dealer notifies the pit boss. Players will be notified via chat and if an immediate resolution is not possible, the game round will be cancelled/refunded.
13. Can the dealers or the pit boss help me with questions regarding my account?
14. Where can I find the bet limits for live casino games?
Minimum and maximum bet limits will be displayed under every table's name.
15. Where I can find the game rules?
The game rules can be found inside the game.
Registration and Login
1. How do I open an account with MarvelBet?
Opening an account is easy. Follow these steps below: Click Join now at the top-right corner of the page Fill out the form Accept the terms and conditions box Click the Signup button
2. What information do I need to provide?
In order to create an account at MarvelBet, you’ll need to provide the following information: Username Email address Password Name Gender Mobile/Telephone number Date of birth Currency
3. I’m having problems creating an account.
Our system will tell what's missing or what's incorrect when trying to Signup. Please verify the following: Did you fill in all mandatory fields correctly? Did you enter a valid email address? Do you already have an existing account? Is your desired username already taken? MarvelBet can only accept player from India
4. Forgotten your username?
If you've forgotten your username, simply follow these instructions. Contact Customer Service Provide your e-mail Mobile number Date of birth
5. Forgotten your password?
If you've forgotten your password, simply follow these instructions. Click “Forgot Password?”. This link can also be found below the login bar on top of the page Enter the username and email address used during your account creation. Enter the security code and click the “Submit” button We’ll send an email with a link to reset your password
6. Are there any age restrictions when opening an account?
Yes. Minors under 18 years old cannot open an account.
7. In which currency can I open an account?
Our available currency is INR only.
8. From which countries am I allowed to register an account?
You can register your account from India.
9. Can I open an account on someone else´s behalf?
No, an account is strictly personal and you are responsible to keep your login details secure.
10. I can’t register because my data has been already entered. What should I do?
Contact Customer Service for assistance.
11. Can I register more than one account?
You can only register and use one account.
12. I can't login to my account. What should I do?
Password is case sensitive and it will be locked after three consecutive failed attempts. If accidentally locked, you may contact Customer Service for assistance.
Account and Verification
1. What is KYC?
KYC (Know Your Customer) is a term used for the customer identification process. It involves efforts to check and verify a customer's identity using reliable source documents.
2. Which documents do I need to provide for KYC verification?
For our verification purposes, you may be required to provide one or more of the following documents: National Identification (ID) card Passport Driving License Note: Documents provided must be clear, visible and must have your full name, date of birth, photo and expiry date.
3. Can I change/update my account details?
Yes. You can change your date of birth and gender by following these steps: Log in to your account Click “Account” under the dropdown arrow near your username Click “Edit Profile” Update the necessary details Click “Update Profile” button For other changes/update, please contact Customer Service for identity verification process.
4. What if I refuse to provide any of the required documents for KYC verification purposes?
Your MarvelBet account will be suspended if the information provided is suspected to be false.
5. Are my documents safe?
All documents will be restored on a secure server. We ask our customers to cover sensitive data on copies sent to us.
6. Why do you need my personal details?
We are required by law to identify our players.
7. Does MarvelBet allow under age gambling?
It is illegal for anyone under the age of 18 to gamble at MarvelBet.
8. How do I close my account?
Contact Customer Service to close your account.
9. How long is the verification processing time?
Documents are verified within 24 hours.
10. My address is already stated on my ID, do I still need to send proof of address?
Yes. For the confirmation of your residential address, you will need to send a proof or address document such as a driving license or recent utility bill.
11. Can I give you a photocopied document?
A photo of the document would be ideal. Please do not provide black and white copies.
12. What If I do not have required documents?
Contact Customer Service for assistance.
1. What is Sports Betting?
Sports betting is the act of wagering on the outcome of a particular sport. It is the process of predicting sports event results. The choices are according to bet types and actual sports to bet on. You’ll be able to bet, as we have a variety of sports to choose from such as American football, basketball, soccer, tennis, horse racing, golf, boxing, baseball and many more.
2. Can I bet on Sports Online?
Yes. You can place a bet on sports online.
3. How to bet?
To place a bet on any matches, first you need to go on sport page. STEP 1: To place a bet, select the game type of your choice from the tabs at the left of the page. STEP 2: Then, click on the odd numbers corresponding to your selected outcome for that bet type. STEP 3: A box will appear at the left part of your screen, showing details of your selection. Enter your stake in the box. STEP 4: Double check all details before clicking on the “Place Bet” button below the box.
1. What deposit methods do you accept?
The following methods are accepted: Net Banking (IMPS/NEFT) Phonepe PayTM All real money deposits are subjected to 1x wagering requirement. Alternatively, you may also convert Marvel Privilege Loyalty Points to playing credits.
2. How do I deposit funds?
To make a deposit: Log in to your account Click “Deposit” at the dropdown arrow near your username Select preferred payment method. For Net Banking, please contact Customer Service Enter the amount of deposit Enter your payment details Confirm your deposit
3. What currencies do you accept?
We only accept INR: Indian Rupees.
4. How do I withdraw funds?
To make a withdrawal: Log in to your account Click “Withdraw" at the dropdown arrow near your user name Click "Add Bank Account" button to register your withdrawal bank account details Click "Fill Withdrawal Form" button and fill all required information then click "Submit"
5. How do I deposit via Net Banking?
To make a deposit: Log in to your account Click “Deposit” at the dropdown arrow near your username In the "Deposit" tab of your MarvelBet account, click "Get Bank Detail" Enter deposit amount and click "Request Bank Detail" Perform bank deposit to the bank detail link you received Click "Fill Deposit Form" to create your deposit request. Fill in all required information and click "Deposit" To avoid any delays in processing the deposit, kindly ensure all information is submitted correctly
6. Is it safe to deposit and withdraw funds?
Yes, it is safe because MarvelBet uses certified and secure payment method only.
1. Where can I see available promotions and bonuses?
Promotions and bonuses can be found on the promotion page.
2. Why has my promotion bonus activation locked part of my funds?
Your funds will be locked to the specific product related to promotion until the wagering requirements are met. To view your current credits from your promotion wallet. Log in to your account. Click “Wallet” under the dropdown arrow near your username. These features allow you to see the following: Main (withdraw) Balance Promotion Balance Product Wallet
3. How can I claim my bonus?
To claim your bonus, simply follow these steps: Go to Promotion Page Click on the respective promotion Click on “Join Promotion” Now you can enter the amount and activate the promotion.
4. How do I cancel my active promotion?
You can contact Customer Service to cancel your active promotion.
5. What is wagering requirements?
Wagering requirement is a multiplier that represent the number of times you have to play through a bonus before you are able to withdraw your winnings.
6. Do you offer any first deposit bonus?
Yes. MarvelBet offers 100% first deposit bonus for our new members.
7. Where can I check my casino game history?
Previous game history is available under “Settings” located in the bottom corner of your game screen.